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#22 Service: It's Our Pleasure

Season #1 Episode #22

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Essential Rock #7 Service

Service is helping or doing work for the benefit of others. Think servant leadership and customer service

Service is about taking action!


To provide quality service no matter your industry or leadership role, I believe there are five actions we need to take. The five actions behind great service are: 

  1. Be present and engaged
  2. Be quick to respond
  3. Anticipate needs and questions 
  4. Organize systems and processes for efficiency
  5. Have a positive and loving attitude


  • Chick-Fil-A Restaurant 
  • Brown, Brene (2018). Dare to Lead. New York: Random House. 
  • Gordon, Jon (2007). The Energy Bus. New Jersey: John Wiley & Sons Inc.
  • The Holy Bible, English Standard Version. ESV® Text Edition: 2016. Copyright © 2001 by Crossway Bibles, a publishing ministry of Good News Publishers.