#19 What We Have Here is a Failure to Communicate

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Summary:

I cannot emphasize enough the importance of Essential Rock #4 Communication. The quality of your communication greatly affects the health of your work organization and your family.

So stay alert! Look for the presence of the 4 general root causes and behaviors of bad communication:

Selfishness - listening only to respond
Unspoken Expectations - assuming people know what we are thinking or expecting
Format - communicating with the wrong body language and tone, about the wrong problems, and in the wrong location
Storytelling - filling in the gaps of missing information with our own assumptions

Application:

To overcome the 4 general problem areas of bad communication you can be intentional in following the 4 C’s of good communication:

Check your ego - be quick to listen and slow to speak by being an empathetic listener who seeks to understand others first
Clarity - provide clarity to your message by creating a storyboard, highlighting the main points, and providing an avenue to learn more.
Channel - pick the right mode of communication for your message so it can be received clearly by the audience
Converse - Be intentional in providing an environment that fosters conversation, or an exchange of information.

References:

Covey, S. R. (1989). The seven habits of highly effective people: Restoring the character ethic. New York: Simon and Schuster.
Patterson, Grenny, Maxfield, McMillian, Switzler. Crucial Accountability. New York: McGraw-Hill Education, 2013. Print.
Patterson, Grenny, McMillan, Switzler. Crucial Conversations. New York: McGraw-Hill Education, 2012. Print.